Did you use the below process?
IMPORTANT
- The safest way to perform the firmware upgrade is to use a wired computer.
- DO NOT interrupt the firmware upgrade process, because your camera may be corrupted.
FIRMWARE UPGRADE PROCESS:
Step 1 - Download the firmware and save it to your desktop.
Step 2 - Access the camera Web Configuration through web browser.
Step 3 - Click Configuration tab.
Step 4 - Click Firmware Upgrade on the left hand panel.
Step 5 - Click browse button to select the camera firmware.
Step 6 - Click upgrade button to initiate the firmware upgrade process.