Hi, I have the same problem!!
It's really frustrating. Last night I was robbed. I have to give the police shooting and I can not!
The video does not open on the computer of the judge, an embarrassment!
I need to explain him that needs to install a software first?
Has anyone managed to convert it to another format?
Thanks a los Linksys, no documentation on this, i have purchased 600 dollars without knowing this bug.